• All goods remain the property of GD Home until paid for in full.
• Online orders require a 100% deposit. 
• Outstanding balance on goods must be paid in full prior to delivery. 
• Lead times for orders may apply. 'Lead time' refers to a delivery estimate to our warehouse only. Lead time quotes are estimates only and could be subject to change. 
• We do not refund, return or exchange if you change your mind or make a wrong selection (as supported by Australia Consumer Law).
• Custom and made to measure orders cannot be amended or canceled.
• All custom / special ordered items are final sale and are not liable for return, refund or exchange.
• Orders with multiple lead times will be delivered together once all products are in stock. Splitting the delivery of your order can be arranged for an additional fee. 
• There will be differences in grain / colour from what you see in our showroom or on our website for both timber and stone.
• For technical reasons it is impossible to guarantee a perfect colour match between samples and stocked items. 
• The natural timber products we use may ‘move’ over time.
• Delivery fees are based on the expectation of reasonable access at the delivery site. Further charges may be payable on delivery if access is not deemed reasonable.
• Delivery times are approximate, and will be confirmed close to actual delivery.
• We are an Australian company and all payments are processed in AUD.
• Warranties and T&Cs can be updated at any time without subject to notice.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Due to manufacturing processes, we are unable to guarantee batch-to-batch shade variations in stains, finishes, and fabrics. Our products are handmade; therefore, slight imperfections, inconsistencies, and piece-to-piece variations are not considered defects nor are they covered by warranty.

GD Home furniture is warranted against failure due to a manufacturing defect for a period of 1 year; during this term, we will repair, replace, or refund at our discretion. In the case of foreseeable loss or damage, the maximum liability of GD Home will be limited to the initial amount paid by you to us. This warranty applies to the original purchaser and is non-transferable. Our guarantee applies to indoor residential usage and does not cover commercial or institutional applications.

Defects or damage caused by misuse, negligence, failure to maintain the product adequately, and general wear and tear are not considered under this warranty. * It is important that the surface lacquer of your product does NOT come in contact with the following products: alcohol, chemical cleaning agents, and petrochemicals including nail polish remover and adhesives. Simply use an uncontaminated damp cloth to clean your articles. Placing hot articles on your furniture may damage or discolor the finish. We advise protecting the surface and using coasters and placemats.

In the event a product needs to be returned to us under warranty due to a defect, we will, if we initially delivered the item, collect the product from you free of charge. If you or your third-party carrier collected the product initially, you will need to organize the product to be returned to us at your own expense.

To make a warranty claim against a defect, you will need to email us at info@gdhome.com.au with the following information: your name, address, contact phone number, purchase order or invoice number. We will require the email to contain a brief statement outlining the issue, and you will need to include detailed photos of the fault and this signed agreement.